IFLA Toolkit for Developing Reference Services

This toolkit might be of interest to IRCs, and their library contacts, in some parts of the world; "To assist librarians and decision makers in developing countries and elsewhere, the Reference and Information Services Section, through an IFLA project, successfully developed a Toolkit for Developing Reference Services. Designed to enrich reference knowledge and to advance reference services, the Toolkit prepares reference librarians and decision makers to understand reference functions and the information needs of library users."