Showing posts with label virtual reference service. Show all posts
Showing posts with label virtual reference service. Show all posts

Saturday, September 29, 2007

Virtual Reference

The Australian National Library has published a thorough report on the virtual reference services the library has been providing for the last 4 years. During that period the IRC at the U.S. embassy in Oslo has also been providing a virtual reference service, albeit on a small scale and with the primitive - but efficient and free - Rakim software. Maybe time to revisit the idea of a 24/5 virtual reference service from ircs around the world, using a more sophisticated software?